Koch Capabilities’ corporate flight department operates with the precision and scale required to support its dynamic business units. However, their legacy flight scheduling software was aging out, creating workflow bottlenecks. By transitioning to Horizon by Portside, Koch Capabilities successfully modernized its scheduling and request processes, securing a scalable, future-proof platform backed by unmatched customer support.
The challenge
Outgrowing legacy technology.
Managing a dynamic corporate fleet across multiple bases demands agility. For Koch Capabilities, their existing tech stack was no longer keeping pace with the demands of the operation.
Aging Infrastructure: The team had relied on a legacy, Citrix-based version of PFM for years, but the software had “gotten a little older” and lacked the flexibility and modern capabilities of a true cloud-based solution.
Workflow Friction: As the department sought to optimize its daily operations, the legacy system made it difficult to effectively streamline scheduling and manage complex schedule requests.
Limited Visibility: To support the broader enterprise effectively, the aviation team needed robust, modern reporting tools that their previous software could not easily provide.
The solution
A platform built for the future.
Recognizing the need to evolve, Koch Capabilities transitioned to Horizon. They selected the platform not just to solve their immediate scheduling hurdles, but to fundamentally upgrade their technological foundation for the long haul.
Modern User Interface: Despite transitioning from a system the team had used for years, Horizon’s intuitive design made the platform significantly easier to learn and adopt than their legacy, Citrix-based system.
Advanced Reporting: Horizon immediately unlocked a new level of data accessibility, with built-in dashboards, real-time reporting, and on-demand access eliminating the need for manual data pulls and making critical insights instantly available to the team.
True Partnership: Koch Capabilities approached the software change as a search for a collaborative partner. Portside and Koch have established a relationship built on mutual trust, actively helping each other navigate the journey of modernizing corporate aviation.
The result
Streamlined operations and unmatched support.
The transition to Horizon has eliminated the friction of legacy software, providing Koch Capabilities with a streamlined, scalable scheduling ecosystem. Beyond the technical upgrades, the most significant impact has been the level of dedicated customer service.
The Portside team has provided patient, highly responsive guidance throughout the transition. Instead of submitting anonymous support tickets into a void, the Koch team benefits from direct lines of communication with dedicated representatives. Beyond these gains, Koch Capabilities now benefits from three consistent wins: no more legacy limitations, smarter and more scalable workflows, and reliable, responsive support.
We had to streamline our scheduling and schedule requests—our legacy system was starting to show its age. With Horizon, it’s much easier to learn and far more efficient… it truly feels like the future of aviation.
On top of that, the customer service with Portside is excellent—you know exactly who you’re talking to, there’s no waiting, and they’re always available.
— Bobbi Adams, Scheduler
100%
Adoption of a modern scheduling workflow across Koch Capabilities’ operations
24/7
Access to real-time support and scheduling tools
For a leading organization like Koch Capabilities, settling for outdated operational tools is never an option. By replacing aging software with Horizon’s modern infrastructure, Koch Capabilities has successfully future-proofed its flight department. Supported by a responsive, dedicated team at Portside, they are perfectly positioned to continue delivering world-class aviation service across the organization.
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