We’re with you from day one — and every day after
Every operation is different, but our commitment to you is the same: high-quality implementation, training, and ongoing support.
How it works
Three phases. One seamless experience.
From initial setup through to ongoing support — a structured journey that sets your operation up for success.
phase 1
Onboarding & implementation
Highly configurable to your operation. A dedicated account manager leads setup from initial configuration to product enhancements.
- Dedicated account manager
- Custom platform configuration
- Data migration assistance
- Pre-launch validation
phase 2
Training
2–3 sessions post-implementation to ensure your team feels comfortable. On-demand follow-up for new hires.
- Role-based live sessions
- On-demand new hire training
- Contact your AM to schedule
phase 3
Live support
US and Europe-based teams available in real time. Whether support, training, or product ideas — we’re here to listen.
- Real-time email & phone
- US + EU coverage
- Feature request pipeline
quick answers
Frequently asked questions
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Implementation timelines vary based on the size and complexity of your operation. Most operators are live within 4–8 weeks. Your dedicated account manager will provide a specific timeline during the kickoff call, factoring in data migration, custom configuration needs, and training schedules.
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Can Portside integrate with our existing tools?
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Implementation timelines vary based on the size and complexity of your operation. Most operators are live within 4–8 weeks. Your dedicated account manager will provide a specific timeline during the kickoff call, factoring in data migration, custom configuration needs, and training schedules.
news & events
What’s new at Portside
Press releases and news
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Upcoming events
NBAA-BACE 2026
Join Portside at the world’s premier business aviation event in Las Vegas to experience how our end-to-end software platform streamlines flight department workflows, owner reporting, and operational management.
Learn moreBombardier Safety Standdown 2026
Connect with Portside in Wichita to discover how our Baldwin SMS and risk management tools help flight departments build strong safety cultures, simplify compliance, and proactively mitigate operational risk.
Learn moreATAC Conference 2026
Meet the Portside team in Vancouver to explore software solutions tailored for Canadian air transport operators, helping commercial and regional carriers enhance fleet efficiency, compliance, and scheduling.
Learn moreReady to unify your flight
department?
Join over 1,300 operators who trust Portside to run their entire aviation operation — from scheduling to safety and
beyond.