Infinity Flight Group, based at Trenton-Mercer Airport in New Jersey, is a premier flight training center offering FAA 141 programs. As a Cessna Pilot Center and partner of the American Airlines Cadet Academy, it provides structured training, modern aircraft, and a direct pathway to airline careers. Known for high standards and strong industry connections, Infinity supports students from private pilot through instructor certifications.
The challenge
Inconsistent FRAT compliance on paper.
Before implementing Baldwin, Infinity Flight Group struggled to get consistent participation in completing Flight Risk Assessment Tools (FRATs). Their process depended heavily on paper forms, which made tracking completion and ensuring compliance nearly impossible. The goal was 100% usage among all instructors and students, but the manual system left gaps, raised compliance concerns, and added unnecessary complexity to daily operations.
Matching completed forms to scheduled flights was a time-consuming process, and there was no simple way to verify that a FRAT had been completed prior to each flight. Some forms were missed entirely, while others were incomplete or improperly filed. This lack of visibility made it difficult for the organization to confidently assess whether flight risks were being properly evaluated.
Infinity needed a better solution, one that would eliminate paperwork, support compliance, and help both instructors and students engage more actively in risk management. Baldwin’s digital tools provided the structure and accountability they were missing.
The solution
A platform built to strengthen safety culture.
Infinity chose Baldwin’s SMS software because of its strong reputation in the aviation industry and the training offered to clients. They wanted a platform that would not only support daily operations but also contribute to the development of a strong safety culture.
Infinity found the Baldwin team responsive and available throughout the onboarding process. While there was a significant learning curve for both students and instructors, resistance was short-lived. A focused two-hour training session helped bring everyone up to speed, and within two weeks, questions stopped coming in.
The reputation of our school is everything. Our SMS is one of the factors that differentiates us from others.
— Mike Czop, Director of Safety
The result
Reliable data and a stronger reputation.
Switching to Baldwin made it much easier to collect and track reports. The school now has visibility into the types of risks instructors and students are facing, and reports are quick and easy to file. Instead of using pens and paper, students now use iPads, and the days of chasing down paperwork are gone. Baldwin’s platform also supports Infinity’s multi-location operation by giving the Director of Safety real-time oversight across all sites.
The benefits go beyond efficiency. Before adopting Baldwin, Infinity received feedback from airline partners that their students lacked familiarity with SMS concepts, a gap in their training program that they have since closed. Now, their graduates are showing up to commercial and regional airlines with a working knowledge of SMS, making their school stand out.
From a compliance standpoint, Baldwin removed the guesswork. Instead of wondering if FRATs have been completed, the team knows. It’s no longer about hoping forms were completed and filed. Now, it’s about having reliable data that backs it up.
Mindset Over Mandate: At Infinity, Safety Management isn’t about ticking a regulatory box. It’s about building a mindset. Tools like the Flight Risk Assessment Tool (FRAT) encourage thoughtful decision-making and heightened awareness before every flight, reinforcing a proactive safety culture.
Leadership Buy-In Is Key: A successful SMS starts with leadership. Infinity stresses that even the best tools and programs fall short without support from the top. Leadership commitment transforms Baldwin from just software into a daily resource that guides safer, smarter decisions.
Training Builds Safer Pilots: Infinity works with many early-career pilots, and SMS plays a vital role in helping them develop strong safety habits. By embedding risk awareness and structured thinking into the training process, the organization is shaping safer aviators from day one.
Investing in Safety Knowledge: Continuous learning strengthens the safety culture. Team members within Infinity have completed Baldwin’s Safety Manager Certificate Program to deepen their SMS knowledge, helping improve operations and encourage others to take safety seriously.
100%
FRAT Completion Compliance Achieved
90%
Reduction in Paperwork
Infinity Flight Group sees its aircraft as more than rental vehicles, they’re training tools with real consequences. Their investment in SMS through Baldwin isn’t just about compliance, it’s about creating better pilots and a stronger reputation.
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